This week's retro post is all about when things go wrong. What experiences have you had like this? Feel free to comment below.
July 05, 2011
How their biggest mistake can become yours
We've all been through this scenario. Someone hires us or we hire someone and the arrangement works out in a way that does not make us happy. Sometimes this has to do with the person not undertsanding direction or not listening, but whatever the reason, something gets screwed up. The fact that something was screwed up is the second most important thing. What's the first?
How you deal with it.
It's very easy when someone makes a huge mistake to go for the throat. To unleash all of your rage on that individual who screwed things up for the rest of the team, but in the end it only hurts you and your reputation. It's much better to take some time to think about the situation before picking up the phone, sending that email, or going to that office.
There is a reason you are told to go somewhere and cool down and more often than not, it's to protect YOUR job.
When we're angry we do not see things clearly. We tend to lash out and say things we don't mean. That's the worst time to talk to someone about a job not being done correctly. The best time is once you've had some time to distance yourself and think objectively about the situation. Trust me, this is hard to do but it will save you a lot of headaches later.
So the next time someone does something that upsets you and you're ready to pounce, take a second, breathe, and think if NOW is really the best time to deal with it.
It may be the difference between you making your biggest mistake and having your biggest success.