Email piles up faster than students at a rush matinee of Jersey Boys. The question then lies in how you keep up with them and what is there to do?
After having many email issues of my own, I developed what I like to call the air hockey strategy.
Most of us have played this game. The aim is to get the puck in the other person's goal and to protect your own goal. This is fast-paced and there's strategy involved. This is also how answering emails works.
When someone sends you an email to follow up on an appointment, ask you for something, tell you congrats, anything at all... They are sending the puck your way. If that email hits your inbox, and you do nothing with it, it's just like having the puck go in the goal. You may get to it later, but what if you forget? That email could sit there for days.
Now let's say that email comes in and you respond right away or you respond very quickly. You just knocked the puck back to the other person. Now you have a game. Now they have to return the puck or allow you to score a goal. See how this works? If someone emails you,it means they want to play. It only makes sense that you join in and keep the game going. if you set up a meeting or get them on board with a project, you've just scored a goal. If you just let your emails sit there, people aren't going to want to play.
So I know everybody at this point is thinking, "How in the world can I possibly be on top of all of these emails?" Well, you can't. But... You CAN improve your game. Here's a few tips
1. The quick shot- Someone emails you with a question it will take you a long time to answer. Respond immediately with: "Thanks for your message. I'm looking into that and will get back to you tomorrow" That takes about 2 seconds, sets you up with a deadline you can add to your calendar, and makes the other person feel like the message is important to you. They'll say "Wow. They got back to me right away! etc." or some variation on that.
2. The bank shot- Someone emails you asking when to get together, but you don't have time to check your calendar that second. Send back a quick: "Getting together sounds great. Send me a list of your free times and we'll set something up in the next few days" - Now you've given them a deadline and you've set them up to tell you the times they are free, making for easier scheduling.
3. The straight shot- Instead of writing an email back, hit reply and put your answer in the subject line. Now, all they have to do to get an answer is look at your subject heading.
So go to your inbox and start knocking those pucks around. There are plenty of folks out there ready to play.
Are you?
Excelsior!